How to
Order - Delivery - Insurance - General
Notes Ordering
FAQ
PricesAll prices are quoted in New Zealand Dollars (NZD). These can be easilly converted to US Dollars (USD) by multiplying the NZD by the current exchange rate (eg. 0.70). Or try the The Universal Currency Converter. GSTAll prices are quoted excluding GST. This is a local "Goods and Services Tax" of 15% which is not charged on goods leaving New Zealand. Minimum Order ValueIt takes time to sort, pack, ship and paperwork all orders and our margins are low. As component sales are not our main business I've decided to introduce two minimum order values.
The logic behind this: 99% of lower value sales go to customers within NZ. Payment by internet banking or deposit at a branch is now an acceptable option for most people. Sales outside of NZ are less frequent and generally of higher value per order. The Bank charges a large percentage on credit card sales. As the number of card sales and average value declines the percentage goes up. On low value credit card sales we end up paying most of profit to the bank. According to the rules we are not allowed to charge extra just for credit card sales, so I've introduced a lower minimum order value for instant payments such as cash and bank deposit. Infomation SecurityAll information supplied to PMB will be kept
confidential and secure. How to OrderTo place an order, we need to know a few things, like:
Name, Address and Contact This is required so that we know who you are and how to get in touch. Email is the prefered method of communication. We cannot deal exclusively with PO Box or Private Bag addresses. You must provide full and accurate information. An email alias will not do. Delivery Address It must be a street address. Please provide the address as it should appear on the package. If you give us an incomplete address there is a chance it will not arrive. Couriers won't deliver to a PO Box or Private Bag etc. Delivery Method (Shipping) There are a few options. The faster the delivery the more it
costs. A Rural Delivery charge of $4.00 +gst will be applied to courier deliveries to rural addresses. Please let us know if you are RURAL when ordering. NOTE: Air-Post International cannot be tracked. For tracking it must go by Express which is by Courier, and more expensive. Order Items Simply fill in the order form with the details and quantities of each item required. Payment Method For local orders (within New Zealand) we prefer direct bank deposit but we also accept Mastercard, Visa, Cheque and purchase orders from established companies, government departments and schools. For overseas orders we accept Mastercard and Visa. It is also possible to make international funds transfers (telegraphic transfer), but check the cost with your bank first, it can be expensive. Secure Order Form There is a secure order form HERE Before you start filling in the blanks, please read the rest of this page. We would prefer that you use this
form. See notes below if you would prefer not to submit a credit card number on-line. Delivery (Shipping)All local orders will be sent by local Courier unless otherwise specified. All overseas orders of less than $1000.00 NZD in value will be sent by AirPost International unless otherwise specified. If the value exceeds $250.00 NZD an additional charge will be made to cover the additional insurance (contact us for details). Local Delivery (inside New Zealand)
International Delivery (outside New Zealand)
We recommend Air Post International as being the best cost verses speed. Shipping Rates Find Shipping Cost or Email for current rates. InsuranceAirPost International Rates include insurance cover to a maximum of $250.00. Additional cover to a maximum of $2000.00 is available at extra cost of $8.00 per parcel. CourierPost International Rates include insurance cover to a maximum of $2000.00. Additional cover to a maximum of $50,000.00 is available at extra cost. General NotesAn exchange of E-Mail messages helps build confidence. I am quite happy to answer any questions or help in any way I can. I really enjoy getting email messages. It's just like Christmas. Fax I would prefer that most communication be by email. This includes enquiries, orders and support. Fax is also acceptable for sending credit card details (see next section). Quantity Discounts The listed prices indicate discounts and quantity breaks. For significantly larger orders contact us by email . Alternatives for sending your credit card numbers Some people are unsure about submitting credit card information on-line. We do prefer to receive a submitted secure order form that includes all details. It makes it much easier and quicker to process and despatch your order. I believe that submitting a secure form is no less safe than using you card in a shop, and probably a lot safer than using it in a situation where you loose sight of the card, such as a restaurant. If you are not convinced, there are a number of alternatives:
Check in foreign funds Please don't send a cheque or money order in foreign funds. It can take four to six weeks for a foreign cheque to clear. These will be returned to sender. Telegraphic Transfer and Proforma Invoices International Funds Transfer For payment by Telegraphic Transfer we will provide an invoice by email that includes our bank details for funds transfer. There is no additional chanrge. Proforma Invoice: A Proforma Invoice contains Our Company details and all the details of your proposed purchase. Effectively giving you everything required to make a final decision and the correct payment. Import Duty, Taxes and GST The Importer is responsible for Import Duty, that's you. All packages leaving New Zealand containing more than just documents, must have a Customs Declaration that accurately describes the contents of the package and states the Value in NZD. There must also be an Invoice attached. Generally the description will say "Electronic Components", "electronic modules" or similar.. GST All prices are quotes excluding GST. This is a local "Goods and Services Tax" which is not charged on goods leaving New Zealand.
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